Returns & Exchanges

At Trip Machine Company, we take pride in our craftsmanship and want you to be fully satisfied with your purchase. If your gear isn't the perfect fit, you can return or exchange it within 14 days of delivery provided it remains in original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive an authorization code.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, dust bags, and protective inserts are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable courier service to send the package back to our central workshop for inspection.

• 4.
  Quality Check and Refund

  Once our artisans verify the item's condition, we will process your exchange or issue a full refund to your original payment method within 7-10 business days.